Terms of Service

Service Scope

2HVPN provides international route connections, subscription management, and access to client downloads, with support for Windows / macOS / iOS / Android / Linux. The service is for network acceleration and cross-border access. It does not include accounts, memberships, or content licenses for third-party websites. Your use of any destination service remains subject to its own rules.

Traffic allowances, prices, and billing terms are set out on the Plans page and in the order confirmation. Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Traffic packages are valid until used and never expire. The traffic rules for these two product types are different and should not be treated as interchangeable.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your username, password, and subscription link secure, and take responsibility for account activity you authorize. A subscription link serves as an access credential and should not be posted on public pages, in groups, or in code repositories. If it is exposed, update the relevant credentials promptly and submit a support ticket.

There is no limit on the number of devices connected at the same time. This applies to devices you own or manage and does not mean your account may be shared with others. You may not resell, rent out, or transfer an account without authorization, or provide the service to others by publicly distributing subscriptions, selling shared access, or reselling access on their behalf. Device count and account usage rights are separate matters; the device limit does not change these restrictions.

Acceptable Use

You are responsible for confirming that the relevant use is permitted by the laws and regulations where you are located, and for following the applicable rules of destination services and network providers. You may not use this service for unlawful activities, including fraud, violations of others' privacy or intellectual property rights, distributing unlawful content, accessing systems without authorization, or sending malicious software.

You may not interfere with normal network operations, including through malicious scanning, attacks, mass messaging, or deliberately exhausting shared route resources. You must have legal authorization to handle and transmit the relevant content. This service provides network connectivity; it does not replace your responsibility to assess the legality and purpose of your content.

Availability and Scope of Responsibility

Connection quality depends on factors such as your local network, device configuration, international links, destination website status, and maintenance. Routes may be adjusted for maintenance or in response to faults. Coverage does not mean every route will remain available at all times, nor does it guarantee access to any particular website, regional content, or outcome.

If an issue occurs, keep the error message and note the platform and circumstances, then contact us through a support ticket for help investigating it. For impacts caused by changes to third-party website rules, device failures, or force majeure, 2HVPN is responsible to the extent permitted by applicable law. These terms do not exclude liability that cannot legally be limited or any statutory rights you may have.

Account Restrictions and Termination

If 2HVPN identifies unlawful use, resale or sharing, attacks, payment fraud, or another serious breach of these terms, it may restrict the relevant connections, suspend the account, or terminate the service based on the risk. In the event of an urgent security risk, necessary measures may be taken first, with an explanation provided through the user panel afterward.

You may submit a support ticket to explain the circumstances and request a review. Decisions should take account of the actual conduct, its impact, and applicable law; an ordinary connection issue alone will not be treated as a violation. Orders and refund matters after service termination are handled under the relevant policies. These terms do not replace any applicable refund rights.

Changes to These Terms and Related Policies

If changes to the service or legal requirements make amendments necessary, 2HVPN will update this page and indicate the month of the update. Important changes affecting usage rights will be announced on the website or through the user panel. Changes will not retroactively reduce rights already acquired under applicable law. If you do not accept the updated terms, you may stop using the service and ask through a support ticket how your order will be handled.

You may request a full refund without giving a reason within 60 days of your first payment. See the Refund Policy for the request process and specific terms.

See the Privacy Policy for information on how account information and related data are handled. If these terms conflict with mandatory legal requirements, those requirements take precedence; the remaining valid terms continue to apply.