Privacy Policy

Account Data and Order Records

2HVPN does not require an email address. Create an account with a username and password. An email address is not required during registration; please do not include unnecessary personal information in your username or support tickets. Account data is used to verify your identity, maintain your login session and provide subscription services.

This service processes plan status, data usage, order amounts, transaction status and refund request records to deliver subscriptions, verify payments and provide support. Details and attachments submitted in a support ticket are used only to handle that request. Before submitting, redact passwords, sensitive payment details and subscription links.

No-Logs Policy and Connection Data

2HVPN does not record which websites users visit through its subscription services. It does not store browsing content, destination URLs or DNS query history, or create account-linked records of browsing activity.

Routing and session status during a connection are used only to maintain that connection and are not retained as user connection logs after it ends. Cumulative data usage, balance and active status needed for plan billing are service-delivery data and do not include specific destinations.

For troubleshooting, only necessary operating status and error information is processed; it is not turned into browsing history. If diagnostic materials are needed, their purpose will be explained in a support ticket. Please remove account credentials and anything unrelated to the issue before submitting.

Site Analytics and Local Storage

Analytics on the marketing website help us understand page visits, referral categories and button usage so we can improve content and workflows. These analytics relate to website pages; they are not used to record activity through subscription connections and should not contain passwords, authentication tokens or complete subscription URLs.

Cookies and browser local storage support essential session management, login credentials and language preferences. You can clear or restrict this data in your browser settings. Doing so may require you to log in again and may reset some preferences. Clearing browser storage does not delete your server-side account or orders.

Third-Party Payments and Data Disclosure

This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant provider. 2HVPN receives the transaction identifier, amount and result needed to verify an order; you are not asked to provide your payment account password to this service. Before opening a third-party payment page, check the order details and the page's source.

Data is used and disclosed only as necessary to provide the service, resolve payment disputes or meet legal obligations. Personal data is not sold. Where disclosure is legally required, only data relevant to the request is provided; this does not expand routine data collection.

Data Retention and Deletion Requests

Account data is retained while the account is in use. Order and refund records are retained for as long as needed to reconcile accounts, resolve disputes and meet legal obligations. Support tickets and diagnostic materials are deleted or de-identified once the issue and any necessary review are complete; they are not kept indefinitely without a purpose.

To access, correct or delete account data, log in to the user panel and describe your request through the support ticket portal. We will verify account ownership and explain the outcome. Data that must be retained by law or is involved in an unresolved dispute will have its use restricted and will be handled once the reason for retention no longer applies. Deleting your account may affect subscription access, so please check for pending orders or support matters first.

Policy Updates and Privacy Requests

Updates to this policy will be published on this page, and the date at the top will be revised. Material changes to data use or user rights will be announced on the website or in the user panel. You can return to this page at any time to review the current policy or ask about its scope through a support ticket.

See the Terms of Service for account usage rules and the Refund Policy for refund requests. For privacy requests, submit only the information needed for verification; do not send passwords or authentication tokens in support tickets.